At Candie's Beauty Supply, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

Here are a few guidelines to keep in mind when considering a return at Candie's Beauty Supply:
1. Eligibility: We accept returns on unused or unopened items within 48 hours of received delivery date provided by shipping carrier. To be eligible for a return, all products must be in their original packaging and in the same condition as when purchased.
2. Proof of Purchase: Please keep your receipt or proof of purchase handy when making a return. This will help us verify your purchase details and process your return quickly.
3. Exclusions: Unfortunately, certain items are non-returnable for hygiene and safety reasons. These include opened makeup, fragrances, skincare products, hair extensions, and hair accessories, unless they are faulty or damaged upon receipt.
4. Refunds and Exchanges: We offer both refunds for eligible returns. If you wish to request a refund, please contact our customer service team using the contact us tab on our website. Once eligibility has been approved, you will be instructed to return the item at your expense and the refund will be issued to the original payment method used for purchase. Exchanges are not offered at this time. If you wish to exchange an item, you will need to request a refund and purchase the item of choice.
5. Damaged or Faulty Items: If you receive a damaged or faulty item, please contact our customer service team immediately. We will take prompt action to resolve the issue by either offering a refund or replacement as per your preference.

Please note that refunds may take up to 7-10 business days to process, depending on your payment provider. We appreciate your patience during this time.
If you have any further questions or require assistance with your return, feel free to reach out to our dedicated customer service team.

At Candie's Beauty Supply, we value your loyalty and strive to provide the best shopping experience. Rest assured that our returns policy is designed to make your return process as seamless as possible. Beauty should be a joy, and we are here to make sure it always is!